Adding a Service

Services are the things we bill the customer for, they could be home internet services, mobile services, or even abstract services like leasing a subnet or providing metered electricity to a rack.

A Service is just an instance of a Product for a given customer, that's picked out of the product catalog and provisioned for the customer.

If you haven't already created a customer , you'll need to do that first, as services are linked to customers, you'll also need to define a payment method for the customer, as services generate charges that need to be paid.

Customers can provision their own services (if we allow them to), or Customer Service staff can provision services for the customer.

Based on the product definition, there are rules regarding who can purchase a product, such as only allowing business customers to purchase a business product, or only allowing customers with a mobile service to purchase a mobile addon.

Services can also have usage components, like data usage, call minutes, or other usage based charges, and can have multiple charges associated with them, such as monthly charges, one-off charges, or usage charges, we can view this from the "Usage" button.

Many services support Addons, for example a mobile service has all the topups available from the Addons menu, and a home internet service might have a static IP address or extra data available as an addon, again all of this is defined in the product catalog.